As Greece's flag carrier and a proud Star Alliance member, Aegean Airlines has made a name for itself in Europe and beyond. In order to provide better services to its expanding clientele, Aegean Airlines has a dedicated office in Milan, Italy, as part of its strategic growth. Offering a variety of services to travelers, travel agencies, and corporate clients, the Milan office is essential to the airline's operations in Italy. This office not only provides ticketing and reservation support but also acts as a customer service hub for travelers flying in and out of northern Italy. Milan, being one of Europe’s major business and fashion capitals, holds a vital place in Aegean Airlines Milan Office network. Through this office, Aegean ensures efficient and personalized support to passengers flying between Italy, Greece, and other international destinations.
The Aegean Airlines Milan Office is strategically located in the heart of the city, often within easy reach of major transportation links such as the Milan Centrale railway station, metro lines, and key business districts. Its central location makes it convenient for both walk-in customers and corporate clients seeking in-person services or consultations.
Passengers or travel agents can easily access the office via public transportation, including Milan’s efficient metro and bus networks. The office is typically open during standard business hours on weekdays, with some variation during holidays or seasonal peaks.
The Aegean Airlines Milan Office is designed to cater to a wide range of customer needs. Here’s an overview of the main services provided:
The office assists customers with booking flights on Aegean Airlines and its partner carriers. Whether you are planning a holiday, a business trip, or a multi-leg journey across Europe, the Milan team provides professional advice and support to find the most suitable options. They can also help modify existing bookings, including date changes, route changes, or rebooking in case of schedule disruptions.
The Milan office acts as a contact point for resolving customer issues, answering travel-related queries, and addressing any service complaints. Passengers who face issues such as lost baggage, flight delays, cancellations, or seating preferences can approach the Milan office for assistance. Staff are trained to handle queries efficiently and communicate with relevant departments to ensure a quick resolution.
For passengers who have experienced baggage-related problems, such as delayed or damaged luggage, the Milan office offers guidance on filing claims and following up on resolutions. They can also provide information on Aegean’s baggage policies, including excess baggage fees, special item handling, and allowances based on ticket class.
The Milan office is equipped to handle requests for special assistance. This includes services for elderly passengers, travelers with reduced mobility, unaccompanied minors, and individuals requiring medical clearance or onboard support. Requests for wheelchair services or dietary needs for onboard meals can also be managed from this location.
Aegean Airlines runs a frequent flyer program called Miles+Bonus, which allows passengers to earn and redeem miles for flights, upgrades, and other services. The Milan office offers support for members, including account-related queries, retroactive mileage credit, and tier upgrades. Passengers looking to understand how to make the most of their miles can seek personalized advice from the Milan-based team.
For businesses or travel organizers managing group travel, the Milan office provides customized support. Whether for incentive trips, conferences, or sports team travel, the team assists with bulk reservations, flexible ticketing terms, and dedicated account handling. Corporate clients can also learn about Aegean’s business travel solutions, including discounted fares, priority services, and loyalty benefits.
While Aegean Airlines does not process visa applications, the Milan office can provide basic guidance on required travel documents for various destinations, especially for Greek-bound travelers. The Aegean Airlines Milan Office team stays updated with Schengen and international travel policies and offers passengers helpful information about passport validity, entry requirements, and health regulations.
The Aegean Airlines Milan Office is known for its high-quality service, and this is reflected in the professionalism of its Milan-based team. Staff members are multilingual, typically fluent in Italian, English, and Greek, ensuring smooth communication with a wide customer base. Whether it's assisting a local traveler heading to the Greek islands or an international businessperson connecting through Athens, the team provides friendly and competent service tailored to the traveler's needs.
Milan is one of the busiest and most culturally vibrant cities in Italy, making it a key market for Aegean Airlines Milan Office. The city connects southern Europe with central and northern regions and is a hub for both leisure and business travelers. Aegean operates regular direct flights from Milan Malpensa Airport (MXP) to Athens, with onward connections to destinations across Greece, Cyprus, the Balkans, and the Middle East.
In summer, Aegean typically boosts its schedule with increased frequencies or seasonal routes to popular Greek islands such as Santorini, Mykonos, Heraklion, and Rhodes, capitalizing on high tourist demand from Italy. The Milan office plays a pivotal role in promoting these services and managing seasonal travel surges.
If you are traveling with Aegean from Milan, here are a few tips:
Check-in: Online check-in opens 48 hours before departure. If you need help, the Milan office can guide you through the process.
Luggage Allowance: Check the allowance for your fare type (Light, Flex, ComfortFlex, or Business). Additional baggage can be prepaid for a discount.
Airport Location: Aegean flights from Milan operate out of Malpensa Airport Terminal 1, one of Italy’s most important international hubs.
Airport Services: Business Class travelers and Gold tier members of Miles+Bonus or Star Alliance partners enjoy access to airport lounges.
Flight Connections: Aegean’s hub in Athens provides smooth connections to destinations across the Greek mainland and islands, as well as cities in the Balkans and the Eastern Mediterranean.
Why Visit the Milan Office?
While many services can be accessed online or through the airline's call center, visiting the Aegean Airlines Office in Milan provides the benefit of face-to-face assistance. Whether you’re managing complex travel arrangements, need help with documentation, or simply want expert travel advice, the Milan team is well-equipped to support your journey.
Business travelers in particular value the personal attention and swift service offered at the Milan office. Similarly, those planning vacations or group trips can benefit from the insights and local knowledge of staff who understand both Italian and Greek travel markets.
The Aegean Airlines Milan Office stands as a valuable resource for travelers in northern Italy, offering comprehensive support across booking, customer service, and loyalty management. Its strategic location, professional staff, and connection to one of Europe’s most dynamic airline networks make it an essential touchpoint for Aegean passengers. Whether you are flying for leisure, business, or visiting family in Greece, the Milan office ensures that your travel with Aegean Airlines starts with confidence and convenience. With its blend of local presence and international reach, the office reflects Aegean’s commitment to delivering exceptional service across every stage of your journey.